You can call our office during office hours on 0333 772 7708. The team there will assist you with using the device, or try and solve the problem if it appears to be with the device or software.
If after hours, you can email our team on helpline@realsam.co.uk
To report a bug, you can say Feedback which sends a message to our tech support team. However this will not generate the same immediate support that wou will get by ringing our helpline.