If your In Your Pocket device is not responding, firstly try turning it off and then on again. You turn it off by holding down the power button through 4 high-pitched pips. Turn it on again, by holding down the power button for 2 seconds and then releasing it. Wait a few seconds for the vibration, then another 40 seconds or so for it to start up. If this does not fix your problem, or if your device is still not responding or making any noise at all, there are several more things you can try.
Try holding down the power button for about 25 seconds, then releasing it. Following this, try turning on your device again by holding down the power button for 2 seconds, and releasing it. Wait for a minute or so to see if it starts up.
If this does not work, then your battery may be totally flat. Try plugging your device in to the charger, and charging it for at least 2 hours. Then unplug the device from the charger, and try turning it on again. This sequence will fix most errors.
If you find yourself in the situation where you have no mobile phone access and WIFI gets disabled, you cannot enable WIFI as Pocket cant process the instruction. You can however re-boot the device or use the onscreen menu to configure WIFI, which immediately enables it. You can then cancel the configuraiton process, once it tells you its enabled.
If you are still having problems with your In Your Pocket device or service after trying these techniques, then please call the In Your Pocket Help Line.