If your In Your Pocket device is not responding when you press the talk button, it is possible that your device is locked. To try unlocking your device hold down the lock button for approximately 3 seconds, if you device was locked it should now say unlocked. If this happens you should now be able to press the talk button.
If your In Your Pocket is still not responding you may need to force reboot your device, to do this hold down both the lock button and the volume down button for approximately 25 seconds, then release it. This should cause your device to reboot itself. Wait for a minute or so to see if In Your Pocket starts up. If In Your Pocket has started up, you should now be able to press the talk button.
If this does not work, it is possible that your device is out of battery. Try plugging your device in to the charger, and charge it for at least an hour. Then unplug the device from the charger and try turning it on by holding down the lock button for a few seconds. Wait for a minute or so to see if Pocket starts up.
If you find yourself in the situation where you have no mobile phone access and WIFI gets disabled, you cannot enable WIFI as Pocket cant process the instruction. You can however re-boot the device or use the onscreen menu to configure WIFI, which immediately enables it. You can then cancel the configuraiton process, once it tells you its enabled.
If you are still having problems with your In Your Pocket device or service after trying these techniques, then please call the In Your Pocket Help Line.